Outsource Smart, Operate Global
Our Turkey‑based BPO services support international businesses in over 30 countries—helping you focus on your core objectives while we manage vital behind‑the‑scenes operations.
What Is BPO?
Business Process Outsourcing (BPO)
means contracting external specialists to handle operational processes. This could range from payroll processing and employee onboarding to accounting, technical support, or administrative services. We offer flexible, industry-tailored BPO solutions that align with your business goals.
Why Turkey?
Turkey is emerging as a premier BPO destination, offering the perfect blend of cost-efficiency, skilled multilingual talent, and geopolitically strategic positioning. Here’s why clients choose Turkey:
Up to 50% cost savings compared with Western Europe or North America, without sacrificing quality
Highly skilled workforce, fluent in English, German, French, Arabic, and more
Time zone advantage, offering extended market coverage between Europe, Asia, and the Middle East
Modern infrastructure with robust internet, telecommunications, and digital capacity
Government support, such as tax incentives and expansion-friendly policies for BPO hubs
Why Partner with Us?
Deep Accounting, Audit & Compliance Expertise
Our firm has over two decades of experience in Turkey’s financial and regulatory landscape. Whether it’s ensuring your books adhere to Turkish Financial Reporting Standards, or that your payroll practices pass any labor inspection, we have done it all. Our team includes chartered accountants, tax advisors, and auditors who have a meticulous eye for detail. We carry this rigor into every BPO service – you can be confident that processes we handle will meet the highest standards of accuracy and legal compliance.
Local Insights with Global Reach
Operating in 30+ countries through our offices and partners, we understand the needs of a global business. We offer the personalized attention of a local Turkish firm combined with the reach of an international network. This means if you’re a foreign investor or multinational, we not only help you in Turkey but can coordinate with your teams abroad seamlessly. We also bring Turkish market insights – from cultural nuances in HR to local consumer trends – which can benefit clients beyond just the outsourced process. Think of us as your guide to doing business in Turkey, not just a service provider.
Comprehensive Service Portfolio
We can support a client’s multiple needs in Turkey in an integrated way. For example, if you outsource accounting to us, we already have your financial data, making it easy to also handle your tax filings and then payroll with full context. Or if we’re providing customer support outsourcing, our in-house legal and compliance experts can also advise on consumer protection regulations or data privacy compliance in Turkey. Our services span the full back-office spectrum (finance, tax, HR, IT, support, advisory), so you won’t need to juggle multiple providers. And everything is coordinated under a single point of contact from our firm, simplifying communication.
Consultative and Customized Approach
We don’t sell off-the-shelf packages and disappear – we listen, plan, and adapt constantly. Before any engagement, our consultants sit down with you (virtually or in person) to understand your goals, pain points, and what a win looks like for you. During the partnership, we maintain open lines of communication, with regular check-ins. You will always know the status of your processes, see the reports, and have a say in any improvement roadmap. Our flexibility means if your needs change, we can accommodate quickly. In essence, we treat your business like our own. Your deadlines become our deadlines.
Our Core Services
Finance & Accounting Outsourcing Services
Financial management is the backbone of any business, and our Finance & Accounting BPO services ensure that backbone is strong and compliant. We provide end-to-end accounting solutions, from bookkeeping and financial reporting to tax filing and audit support, all aligned with Turkish regulations and international standards. Our team of certified public accountants (CPAs) and auditors brings deep expertise in Turkish GAAP, IFRS, and local tax laws. This means you gain accurate ledgers, timely reports, and confidence that every lira and cent is accounted for correctly. Our consultative approach goes beyond number-crunching. We analyze financial data to provide insights on cost-saving opportunities, cash flow optimization, and risk management. Backed by our two decades of audit and compliance experience, we help clients make informed financial decisions while ensuring 100% compliance with Turkish laws. Whether you’re a startup needing basic bookkeeping or a global enterprise seeking a local accounting partner, our finance BPO services offer reliability and peace of mind.
HR and Payroll Outsourcing Services
Navigating HR and payroll in a foreign country can be complex – our HR outsourcing services simplify it all under one roof. As your Professional Employer Organization (PEO) / Employer of Record in Turkey, we handle HR administration so you can focus on your core business. This includes employee onboarding, payroll processing, tax withholding, social security (SGK) filings, benefits administration, and labor law compliance. In practice, we become an extension of your HR department, ensuring your team in Turkey is cared for and all employer obligations are met. By partnering with us for HR BPO, clients benefit from local expertise and compliance assurance. Turkey’s labor laws and reporting requirements are robust – our team’s deep knowledge in these areas (reinforced by our audit background) means we catch issues before they arise. For example, we ensure that terminations follow legal protocol and that payroll taxes and social security premiums are filed correctly every time. Moreover, our bilingual support (Turkish and English) ensures nothing is lost in translation when explaining local HR nuances to your global HR managers. We also advise on HR best practices, from compensation benchmarking to employee retention strategies, acting as consultants invested in your workforce’s success.
IT and Technical Support Outsourcing
Leverage Turkey’s tech talent with our IT and technical support outsourcing services. We coordinate reliable IT solutions ranging from helpdesk support and network administration to specialized services like software development or cybersecurity monitoring. Turkey has a growing pool of IT professionals skilled in infrastructure management and coding, making it an emerging hub for tech outsourcing. By tapping into this talent via our services, you get round-the-clock IT support and development capabilities without the overhead of maintaining a full in-house IT department. We provide consultative IT outsourcing – first understanding your technology stack and support needs, then tailoring a solution. Whether you need a dedicated team of network engineers to maintain your Turkish branch’s IT infrastructure or extra developers to accelerate a project, we can source the right skills. Our performance metrics in IT BPO are tied to uptime, response times, and resolution rates, all governed by clear Service Level Agreements (SLAs). Clients retain control and visibility through regular reports and coordination meetings, while we handle day-to-day IT ops using industry best practices.
Customer Support & Back-Office Outsourcing
Deliver superior service to your customers by utilizing our customer support and back-office BPO solutions. Turkey is fast becoming a top outsourcing destination for call centers and support services, thanks to a well-educated, multilingual labor pool. We offer multilingual customer support, helpdesk services, data entry, and other back-office processing out of Istanbul, allowing you to enhance service quality while controlling costs. Our agents can interact with your customers in English, Turkish, and other key languages like German, French, or Arabic – reflecting Turkey’s diverse language talent. Beyond call centers, we handle diverse back-office tasks. Whether it’s a team to process insurance claims, manage your accounts payable, or perform data analytics support, we have the resources in Turkey to deliver. Our firm’s strong financial and compliance background means even sensitive tasks (like regulatory paperwork or quality control checks) are executed with precision. Every support engagement is measured against key performance indicators – customer satisfaction scores, first-contact resolution rates, turnaround times, accuracy rates, etc. – so you can track the value we deliver. We continuously refine processes to boost efficiency, making our back-office BPO not just a cost-cutting tool, but a driver of innovation and service excellence for your company.
BPO vs. PEO vs. In-House: Choosing the Right Model
When expanding your operations or optimizing costs, you may evaluate different service models. Here we compare Business Process Outsourcing (BPO), Professional Employer Organization (PEO), and in-house hiring to help determine which is the right fit:
Business Process Outsourcing (BPO):
BPO involves contracting specific business functions or processes to a third-party provider. This could be accounting, payroll, customer support, IT helpdesks, etc. The BPO provider takes responsibility for delivering the outcomes (e.g. accurate books, resolved IT tickets, answered calls) using their own staff and systems. BPO is ideal for companies that want to offload non-core or admin-intensive functions to experts, so they can focus on core business goals. It offers scalability – need to process double the invoices this month? Your outsourcing partner can ramp up easily. With BPO, you maintain oversight through reports and service agreements, but you don’t have to manage the daily tasks or handle local compliance for those functions. Our firm provides BPO services across finance, HR, IT, and support – acting as a seamless extension of your company’s operations.
Professional Employer Organization (PEO/EOR):
A PEO (often called an Employer of Record when used internationally) focuses on the HR and employment side of outsourcing. In a PEO arrangement, you co-employ your staff with the PEO; the PEO becomes the official employer of record for your employees and assumes responsibility for HR tasks like payroll, tax withholding, benefits, and ensuring labor law compliance. This model is ideal if you want to hire and manage a team in Turkey without setting up a legal entity, and without dealing with administrative HR burden. You still direct your employees’ day-to-day work; the PEO handles all the paperwork and legalities of employment. The benefit is speed and compliance – you can onboard talent quickly through the PEO, and they’ll make sure contracts, registrations, and filings are done correctly. Our firm offers PEO/EOR services for Turkey, which means we can employ your staff under our local entity and fully manage HR compliance, while you get the talent you need on the ground hassle-free.
In-House (Direct Hiring):
In-house hiring means you establish your own local company and hire staff as your employees, managing everything internally. This gives you maximum control and direct oversight of your team. However, it also means handling all local regulations, payroll, taxes, and administrative duties yourself. For instance, if you open a subsidiary in Turkey, you’ll need to register with tax offices, social security, possibly obtain work permits for expats, set up local accounting systems, and hire HR personnel to manage payroll and contracts. In-house is often chosen by companies that have large-scale operations and are ready to invest in building a full local infrastructure for the long term. It can be more costly and time-consuming initially (due to entity setup and compliance obligations), but may make sense if you plan a significant presence and want complete control from day one.
Which to choose?
It depends on your strategy and resources. BPO can be a fast, flexible way to outsource particular processes with measurable outcomes and cost predictability – you pay for a service and avoid the fixed costs of hiring an entire team. PEO/EOR is a middle path: you get people on the ground quickly and legally, which is great for situations like testing a new market or running a smaller operation, but you still manage those people’s work directly. In-house gives control but at the cost of overhead and complexity. Many of our clients actually use a hybrid approach: for example, outsourcing accounting to us (BPO) while hiring a few salespeople via our PEO service, until their Turkish business grows enough to warrant establishing their own entity. We consult with you to choose the best model or combination, ensuring you balance cost, compliance, and control effectively.
Pricing and Performance Metrics
One of the key advantages of BPO is transparency in pricing and accountability through performance metrics. We believe in clear, rational pricing models for our services, coupled with metrics that prove our value. Here’s how we approach pricing and performance:
Tailored Pricing Rationale: Rather than one-size-fits-all fees, our BPO pricing is tailored to the scope and scale of your needs. Depending on the service, we might use a per-unit pricing (e.g. cost per processed transaction or per payslip), a full-time-equivalent (FTE) model (a fixed monthly rate for a dedicated outsourced staff member or team), or a project-based fee. We start by understanding your business volume and requirements. For instance, a company outsourcing payroll for 50 employees will have a different cost structure than one outsourcing a full finance department. We then provide a transparent proposal breaking down how the cost is derived. Our goal is to offer cost savings compared to doing the work in-house – often clients see savings in the range of 20-40%, and in functions like customer support even more. We also avoid hidden fees; any additional charges (such as year-end audit support or extra project work) are discussed upfront. This consultative pricing approach ensures you know exactly what you’re paying for and how it benefits your bottom line.
Performance Metrics and SLAs: We don’t just promise quality – we measure and report it. For each BPO service, we agree on Key Performance Indicators (KPIs) and Service Level Agreements. For example:
Accounting/Finance KPIs: On-time financial report delivery (e.g. monthly closing completed by X date), accuracy rate of bookkeeping entries, tax filing deadlines met with 100% compliance, reduction in errors or audit adjustments.
HR/Payroll KPIs: Payroll processed on schedule for every cycle, payslip accuracy rate (e.g. >99% error-free payslips), compliance tasks (labor reports, tax submissions) completed before due dates, employee satisfaction with payroll services.
IT Support KPIs: Helpdesk response time (e.g. first response within 1 hour), incident resolution time, system uptime percentage, successful backup and recovery tests, user satisfaction ratings.
Customer Support KPIs: First call resolution rate, average handle time, customer satisfaction (CSAT) or Net Promoter Score, backlog or ticket closure rates, quality assurance scores on support interactions.
Continuous Improvement and Benchmarking: Pricing and performance often tie into continuous improvement. Over time, as we learn your business, we seek ways to do things more efficiently (passing savings to you or handling more volume at the same cost). We might automate a repetitive task, or introduce an AI tool for data entry verification, for example. We also benchmark our performance against industry standards and even against your in-house metrics. Our aim is not just to meet the SLA but to continuously raise the bar. Many clients find that after partnering with us, their processes become more efficient than they ever were in-house – because we bring specialized focus and ongoing optimization to each process.
In a global economy where efficiency and agility are paramount, our BPO solutions in Turkey equip your business to operate smarter, leaner, and more effectively on the world stage.
Optimize business operations with our BPO solutions across 30+ countries in Europe, Asia, the Americas, Africa, and the Middle East. We support key markets with tailored, efficient service delivery.
